Lisa I. Perez

Lisa I. Perez is the Founder & President of human resources consulting company, HBL Resources, Inc., HR Support Service & Training Membership platform The Complete Manager Makeover, and National Management Training Week. She conducts Keynotes, Plenary & Breakout Sessions, Workshops, Speeches & Trainings on a variety of topics. Lisa is on the mission of Transforming the Human in Human Resources®. She speaks to organizations and associations about the need for soft-skills management training to ensure “no matter how tough the conversation, every employee walks out of your office with their dignity intact”. In doing so, organizations reduce liability, increase employee retention and improve business performance. Lisa is a member of the Society for Human Resource Management (SHRM) and holds two nationally recognized HR Certifications, The Human Resource Certification Institute’s (HRCI) Senior Professional in Human Resources (SPHR) certification and SHRM’s Senior Certified Professional (SHRM-SCP). She is a Certified BridgeBuilder® facilitating Generational Diversity Workshops and is a DISC Certified Human Behavior Specialist. Her firm has been designated as an approved provider of recertification credit programs from both the SHRM and HRCI. Recognized throughout her 30 year HR career including two 2020 American Business Awards® Silver Stevie Awards for Entrepreneur of the Year and Human Resources Professional of the Year, she attributes the success to her passion for giving back to her community and volunteers for S.C.O.R.E. Broward, her local Chamber of Commerce, Broward County’s KIDS AND THE POWER OF WORK (KAPOW) Program and Oasis Church in Pembroke Pines, Florida. Originally, from Brooklyn, NY, she is a wife, mom, grandma and considers herself a craft geek.

What is the book (or books) you’ve given most as a gift, and why?

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change [Covey, Stephen R.; The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter [Michael D. Watkins]; How to Win Friends & Influence People: Dale Carnegie

When you feel overwhelmed or unfocused, or have lost your focus temporarily, what do you do?

If I’m overwhelmed and unfocused it usually means I’ve lost sight of my priorities and I’ve diluted my efforts toward my goals. I ask myself the following questions to regain alignment: 1 What are YOUR most important priorities right now? 2 Why do you want to make these your priority? (benefits) 3 What do you think your life would look like if you succeeded in accomplishing these priorities? 4 What are you really willing to do to reach them? 5 If you know what they are, and know why you want them, then why aren’t you focusing on them? 6 If you are focusing on them, would your calendar & your checkbook prove it? Then I go through my Setting Priorities exercise to ensure all of my 8 life priorities are in focus.

What Are Bad Recommendations You Hear In Your Profession Or Area Of Expertise?

A bad recommendation has historically been to promote an employee into management just because they are doing their own job in an exemplary way. Just because someone can make a widget doesn’t mean they can manage people. There is a critical need for consistent, effective Management Training particularly related to soft-skills for managing the HUMAN element that is why I am on the mission of Transforming the Human in Human Resources® by speaking to corporations, organizations and associations about the need for soft-skills management training to ensure “no matter how tough the conversation, every employee walks out of your office with their dignity intact”.

In The Last Five Years, What New Belief, Behavior, Or Habit Has Most Improved Your Life?

Making time to work on my business and not in it, Taking time to think, strategize, dream, review my business plan, shift thinking, shift goals etc.

What is one of the best or most worthwhile investments you’ve ever made?

As Benjamin Franklin once said “An investment in knowledge pays the best interest.” I invest in mentorship, ongoing education, great books, training programs etc.

whatever you have planned to do, do that.

Lisa I. Perez

If you could have a gigantic billboard anywhere with anything on it — what would it say and why?

“You have to learn how to manage people before you can lead them, a good manager ensures, no matter how tough the conversation, every employee walks out of your office with their dignity intact” – Lisa I. Perez

How has a failure, or apparent failure, set you up for later success?

My favorite failure (which I really don’t see as a failure just a learning process) was when in 2001 after 2 years in business I had to refocus on the entrepreneur skills necessary to run a successful business. I put my business on hold, learned those skills relaunched in 2011 and now have been in business 9 years.

What Careers Advice Would You Give To Your 21-Year Old Self?

I’ve had a wonderful career and it has been perfectly aligned with my life goals, I would say, “whatever you have planned to do, do that.”

Tell us about your business. What does it do and what value do you add?

I am a Human Resource Consultant who, through The Complete Manager Makeover membership & training platform, shows business owners and individual managers human resources compliance strategies and effective communication skills so that they reduce liability, increase employee retention and improve business performance.

What profession other than your own would you like to attempt?

None, I absolutely LOVE what I do!

Where do you see your industry in the next 5 years?

With more explosive growth in products and services to support and address the new global and remote workforce.

Tell us about someone you admire and why you admire them?

My parent for instilling the belief that Business Ownership was an option.

What is currently wrong with the recruitment process today?

I continue to hear from, family, friends, colleagues and the like that Recruitment Managers do not “close the loop”. They get crickets after a lengthy interview process. Recruitment Managers at all levels need to step up and advise candidates that they did not get the job and maybe offer why, share what they could have done differently during the interview process, what skills they needed and don’t possess, tell your interviewee’s something at the end of the recruitment process, we are all adults and sometimes Recruitment Managers don’t want to have that tough conversation, but it must be done with compassion and understanding offering the candidate insight to help them grow.

What is the most common mistake you see people make when applying for a job?

No reading the full job description, not ensuring the are a fit for the company by researching the company, its mission and specific details about the company that make them truly interested in that role.

Describe the most impressive job application you've ever seen or heard about?

Honestly, it was one I developed for Virgin Hotels that not only included the must have’s but also a fun way to ascertain a candidates fit for the culture of the organization.

What is a 'hack' you have for careers or interviews that most people don't know about?

When it comes to an interview hack I think it is most important to ensure you, as a candidate, have insightful questions prepared to learn more about the organization. When you are given that opportunity from an interviewer TAKE THOSE REIGNS and take control of the interview, the TABLES HAVE TURNED. I often do a speaking session on that topic. Be prepared with great questions to ensure the company is a fit for you just as much as you are a fit for them.

Can you give us your most important formatting tips?

Ensure a minimum 12pt font, don’t make the recruitment manager squint to read your resume, keep it classic, it’s nice to see all the columns and new formats out there today but they wreak havoc on the application uploading systems that need to read them (from left to right) so I wouldn’t reformat. No more than 2 pages is still ideal, consolidate where you can and quantify your achievements!

Top things to AVOID putting on a resume?

Date of Birth, Age, Marital Status, Children Status. With our Global workforce, we do see this a lot more but they are not acceptable to include for the US workforce due to Title VII regulations and many other employment laws with which employers must comply.

How has Covid-19 changed your industry?

While it has had a lot of detriment to the workforce I am encouraged by the remote workforce finally emerging which in my opinion could have emerged a lot sooner.

What's your favourite colour?


What popular celebrity do you admire the most and why?

Gloria Estefan, she has an amazing story and has a proven track record of reaching for her dreams and overcoming adversity.

What are you Not Very Good at?

Resting, I bought a book titled “The Art of Doing Nothing” to try and get better at it, it’s the one book I have yet to read on my shelves…